Last updated: January 2026
This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website and use our services. We are committed to protecting your privacy and ensuring compliance with applicable German and European Union data protection laws, including the General Data Protection Regulation (GDPR).
By accessing our website or creating an account, you agree to the collection and use of information in accordance with this Privacy Policy.
We collect several types of information to provide and improve our services to you:
When you register for an account or use our services, we may collect personally identifiable information including but not limited to your name, email address, date of birth, phone number, and postal address. This information is necessary for account verification and compliance with regulatory requirements.
For login processes and account access, we maintain secure authentication records to protect your account integrity and prevent unauthorized access.
We collect payment information necessary to process transactions, including credit card details, bank account information, and transaction history. All financial data is processed through secure, encrypted channels and stored in compliance with PCI DSS standards.
Information related to bonus credits, promotional offers, and reward programs is also collected to ensure proper account management and promotional eligibility.
We automatically collect technical information including IP addresses, browser type, device information, operating system, and website usage patterns. This data helps us improve our services and ensure platform security.
Cookies and similar tracking technologies are used to enhance your browsing experience and provide personalized content.
Your personal information is used for the following purposes:
To provide and maintain our services, including account management, customer support, and technical assistance. We use your information to verify your identity and ensure compliance with legal age requirements and regulatory obligations.
To process transactions, manage your account balance, and facilitate deposits and withdrawals. This includes maintaining accurate records of your gaming activity and financial transactions.
To communicate with you regarding your account, promotional offers, bonus opportunities, and important service updates. We may send you marketing communications based on your preferences and applicable consent requirements.
To improve our services through analytics, user experience research, and platform optimization. Your data helps us identify trends and enhance our offering.
Under GDPR, we process your personal data based on the following legal grounds:
Contractual necessity: Processing is necessary to fulfill our contractual obligations to provide our services and maintain your account.
Legal compliance: Processing is required to comply with German gambling regulations, anti-money laundering laws, and tax obligations.
Legitimate interests: We process data to improve our services, prevent fraud, and ensure platform security, provided these interests do not override your fundamental rights.
Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
With service providers and business partners who assist in operating our platform, processing payments, and providing customer support. These parties are bound by confidentiality agreements and data protection requirements.
With regulatory authorities and law enforcement agencies when required by law or to comply with legal obligations, including anti-money laundering and responsible gambling requirements.
In the event of a business merger, acquisition, or sale, your information may be transferred to the new entity, subject to the same privacy protections.
We implement robust security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security protocols include SSL encryption, secure servers, and regular security audits.
Access to your personal data is restricted to authorized personnel who require this information to perform their job functions. All employees are trained on data protection principles and confidentiality requirements.
Despite our security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to improve our protective measures.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal requirements. Account information is typically retained for the duration of your account relationship and for a reasonable period thereafter.
Financial records and transaction data are retained in accordance with German tax laws and regulatory requirements, typically for a period of ten years following account closure.
You may request deletion of your personal data, subject to our legal obligations to retain certain information for compliance purposes.
As a data subject under GDPR, you have the following rights:
Right of access: You may request information about the personal data we hold about you and receive a copy of this information.
Right to rectification: You may request correction of inaccurate or incomplete personal data.
Right to erasure: You may request deletion of your personal data, subject to legal retention requirements.
Right to restrict processing: You may request limitation of how we process your personal data in certain circumstances.
Right to data portability: You may request transfer of your personal data to another service provider in a structured, machine-readable format.
Right to object: You may object to processing of your personal data for direct marketing purposes or based on legitimate interests.
Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. Cookies are small text files stored on your device that help us recognize your preferences and improve our services.
We use essential cookies necessary for website functionality, analytical cookies to understand user behavior, and marketing cookies to deliver relevant advertisements. You can control cookie settings through your browser preferences.
By continuing to use our website, you consent to our use of cookies in accordance with this Privacy Policy and our Cookie Policy.
Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party sites.
We encourage you to review the privacy policy of every site you visit and understand how your personal information may be collected and used by these external providers.
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated to you via email or prominent notice on our website.
The updated policy will be effective immediately upon posting, and your continued use of our services constitutes acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or need to contact our Data Protection Officer, please reach out to us through the following channels:
Email: [email protected]
Postal Address: Data Protection Officer, Bizzo Casino, Wilhelmstrasse 42, 10117 Berlin, Germany
You also have the right to lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been violated.
We are committed to addressing your concerns and resolving any privacy-related issues promptly and fairly.
